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AgVetLink: Number 66, February 2008

Approvals and ACVM Group Charter*

Our stakeholders

• New Zealand Government Ministers

• Regulated parties

• Other national and international regulators

• Industries, user groups

• General community

We value

• Effective internal and external communication

• Integrity and consistent, professional practice

• Courteous and considerate behaviour

• Maintenance of high standards of quality

Our service standards

We will:

• Be responsive to our stakeholders

• Be ethical, consistent and transparent in our dealings

• Maintain accurate and up to date public lists and registers for approvals

• Maintain timely and effective communication with all key stakeholders

• Process applications within timeframes determined by legislation, or by NZFSA standards and procedures

• Respond to emails within five working days

• Respond to phone calls within 24 hours

• Acknowledge all written correspondence within five working days

Helping us

• We prefer electronic communication

• Give us reasonable time to process your application

• Supply all the information we need in your application

• Treat us courteously

Our Charter has been reproduced here in response to a request from the Industry Liaison Group.