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Reporting a problem with E-cert user name and password

If you are having problems with your password there are some things you can check

• Make sure you are using an underscore ("Shift" and "-" key together eg "_" ) in your user name.
• Make sure you are using the correct case.
• If you are able to get into the training site but not the live site you will need update your permissions to be set up for the live site.

If you are continuing to have problems or have forgotten either your user name or password please fill in the form below.

Related Links

• Application Form for Access to Animal Products E-cert
• Removing Access for Animal Products E-cert
• Reporting a problems with user names and passwords